Is Samsung replacing or repairing the affected microwave ovens?
Fortunately there is a very easy fix to solve this issue. Samsung will dispatch a repair technician to your home to conduct a minor repair to your microwave oven. This repair will be provided free of charge. • What exactly will they do to my microwave oven? The repair technician will disconnect the current capacitor and relocate the capacitor in an area which is not near the installation bolt. Repair should take approximately 30 minutes. • Will the repair technician have to remove my microwave oven to do this repair? In most installations, it is required to remove your microwave to perform this repair. • Can I have my microwave oven replaced or exchanged with a new one? No, this recall program consists of repairing the affected units. • Can I upgrade to a newer model? No, this recall program does not offer upgrade options. If an owner is interested in purchasing a new model, then the cost of the new model, installation, and any other costs will be his or her responsibility. New models
