Is reengineering needed to build an effective DSS?
by Dan Power Editor, DSSResources.com No! Some specific business decision processes have serious weaknesses and problems that can be solved by implementing a computerized decision support system. In other situations, the decision process has flaws that must be significantly redesigned and in some cases the process must be completely reengineered. Nevertheless, radical reengineering is not required to build an effective DSS. Also, identification and recognition of the inadequacy of current computerized decision support does not always explain decision making problems. Hammer and Champy (1993) defined business process reengineering as the fundamental rethinking of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, and cycle time. Nevertheless we should not focus only on reengineering decision processes; what we often need is better designed business decision processes that use information technologies for decision
