Is Procuri Customer Uncertainty Outside of the Bell Curve?
Whenever a vendor or solution provider announces an acquisition or merger, the first 60-90 days following the news are the most dangerous from a customer defection perspective. Once a deal is closed and the combined providers can talk about detailed product and solution direction and user incentives and retention plans, customers are usually relieved, and the chance of defection is much less. At Procuri Empower, I’ve been curious to discern whether or not the level of delayed sales cycle situations or potential customer defections are outside of the bell curve.
