Is paid technical support refundable?
Paid technical support, either incident support or a subscription, is non-refundable. When you purchase support you’re paying for a priority response to your technical support question or problem. If necessary, paid support also entitles you to an updated build of the component and/or library in question, rather than waiting for the issue to be addressed in a future service pack update. If your question or problem is not critical, we do have free support options and licensed developers are entitled to free updates for the version of the product that they have purchased.
