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Is OTRS ITIL compliant?

compliant ITIL otrs
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Is OTRS ITIL compliant?

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The IT service management solution OTRS::ITSM, based on OTRS 2.2 is 100% ITIL compliant. The help desk system OTRS is ITIL ready and the ITIL processes incident management and problem management can be mapped in a way which is nearly ITIL compliant.

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