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Is OTRS integrated with Network-Monitoring solutions?

April 26, 2017Integrated otrs solutions

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Is OTRS integrated with Network-Monitoring solutions?

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10 Posted

Yes, the OTRS modul SystemMonitoring provides an integration with all popular Network-Monitoring solutions e.g. Nagios, OpenNMS, HP Open View, IBM Tivoli and Microsoft Operation Manager. Incidents identified by the Network-Monitoring solution will be sent to OTRS by e-mail which automatically will create a ticket and send notifications to all responsible recipients (e.g. 1st level support, Incident Manager).