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Is non-SOE software supported by the Customer Service Centre?

April 26, 2017Centre customer service Software supported

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Is non-SOE software supported by the Customer Service Centre?

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A. The first point of contact for non-SOE software is the vendor or software publisher. It may be possible for the Customer Service Centre to provide some limited advice or assistance in some cases – depending on existing workloads, and on a ‘best efforts’ basis only. In the event of an incompatibility problem, support may be restricted to advice to reset your notebook to the original SOE.