Is my responsibility under 3282.405 limited to investigating consumer complaints?
NO. You must investigate all information you receive that indicates the possible existence of a problem in a manufactured home for which you may be responsible for providing notification. Examples of this information include: a) consumer complaints; b) design error reports from the DAPIA; c) inspection reports from your quality control personnel, the IPIA, or HUD’s monitoring contractor; d) reports of problems from retailers; and e) recall bulletins from product suppliers, component fabricators, etc. [3282.404(b)].
