Is it useful to use CAF in an organisation that is ISO 9000 certified?
It is certainly possible to use the CAF for self-assessment in that context. CAF is a quick and relatively easy-to-use tool which can be used alone or in conjunction with other quality management tools as a “health check” or as a means of identifying areas for improvement on all aspects of the functioning of an organisation. CAF is the bracket around all other quality management tools in use. CAF asks if your organisation runs process management, ISO, agreement on objectives etc. In the case of an organisation that is ISO 9000 certified, the use of CAF could broaden the view on the organisation and also help to identify possible partners for benchmarking projects.
