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Is it possible from the Detailed Call by Call CCDR Report in the IPCC historical reports to know which party (customer or agent) disconnected a call?

April 26, 2017agent ccdr customer Historical IPCC party possible report reports

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Is it possible from the Detailed Call by Call CCDR Report in the IPCC historical reports to know which party (customer or agent) disconnected a call?

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A. No, there is no field in the current IPCC historical reports databases to determine which end disconnected the call. Refer to Cisco Customer Response Solutions Historical Reporting Administrator and Developer Guide for more information.