Is it possible for a customer to establish a National/Regional Payee?
No, Customers may not set up Regional or National payees themselves. When a customer sets up a payee that is not already listed within the “pick list”, it becomes a personal payee only visible to the customer who established it. Through the standard Metavante process of payee consolidation, it is possible that a personal payee can be consolidated into a Regional or National Payee if multiple users have established the same payee. The Payee Management Department routinely calls the newly consolidated Regional and National payees to verify phone, address, edit masks, etc.
