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Is it permissible to conduct the telephone survey prior to the timeline for initiating and conducting the telephone component of the MA & PDP CAHPS Survey administration?

April 26, 2017component conduct conducting initiating ma permissible prior Survey telephone timeline

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Is it permissible to conduct the telephone survey prior to the timeline for initiating and conducting the telephone component of the MA & PDP CAHPS Survey administration?

1 Answer

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No. The telephone component of MA & PDP CAHPS Survey Administration must be conducted after the completion of the mail component. Please find information for responding to inquiries regarding completing the survey by telephone prior to initiating the telephone component of the MA & PDP CAHPS Survey.