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Is it mandatory to have an RMA number in order to return a product to 3DCOOL.com?

April 26, 2017mandatory Product Return RMA

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Is it mandatory to have an RMA number in order to return a product to 3DCOOL.com?

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Yes. You must obtain a Return Merchandise Authorization (“RMA”) number within our Return or Warranty policy period. 3DCOOL.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which 3DCOOL.com must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.