Is it compulsory to support QoS on the local network?
• The supplier (BT) will warrant the quality of service out to the desk if the three basic requirements for the departmental network are met, including QoS. • The UCS has tested IP handsets on networks without using QoS, and found them to be satisfactory, but this is no guarantee of acceptable service on another departmental LAN. As has rightfully been pointed out, “your mileage may vary”. • For a department that wishes to try and implement the handsets on their local network without meeting the BT contractual requirements, then BT will support the ‘registration’ of the handset but diagnosis of quality issues will be at the departments risk and the fallback is to implement QoS rather than expecting recourse with the supplier. As a practical measure to support departments and colleges, it is our intention to provide ‘test handsets’ for registration to the production VoIP system as soon as practicable after the ‘site survey’ is done. This support should not be underestimated, as it gives
