Is Idle Time Billable?
Sometimes. We charge only for the time we’re required to devote our active attention to a task. If a backup job takes five hours to run, but all we need to do is start it and check when it finishes, that probably means only 15 minutes of billable time. In the meantime, we context-switch to other customers or tasks. But we don’t charge you for the runtime of the backup. Idle time may be billed for during emergencies when a consultant is not otherwise working, particularly on weekends. Idle time spent waiting on-call at the customer’s request is also billable (at a reduced rate).
