Is Hosted VoIP the Next Generation of Internet Telephony?
Internet telephony has experienced three major revolutions. The introduction of the first Internet voice communication software in 1995, the invention of the VoIP phone in the mid 90’s, and the emergence of the business IP-PBX in the mid 2000s. Now, in 2009, we are amongst a new revolution, the widespread adoption of the hosted VoIP PBX. As a model where the VoIP service provider hosts and maintains the equipment needed to make a hosted VoIP PBX possible, the benefits of hosted phone systems are attracting business owners across the nation. The technology touts cost savings, exciting features, less commitment, plug and play functionality, and extensive tools for remote workers. But do hosted VoIP systems deliver on all they promise? And is hosted VoIP actually the wave of the future? While the degree of advantages varies from company to company, the overall consensus is “yes.” As president of the Newton Group, a well known outbound telemarketing business, Gordon Newton can testify to h
