Is help being sent while the 9-1-1 calltaker is speaking to me?
Once the basic information and reason for the 9-1-1 call is obtained, the 9-1-1 calltaker stays on the line with the caller and sends information to a Police, Fire, or EMS dispatcher. That person then dispatches or sends the appropriate help to the 9-1-1 caller. In many cases, the 9-1-1 calltaker will continue to ask questions, give emergency response information and pass on situation updates to the responding personnel until help arrives at the scene.
