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Is Enterprise Architecture Meeting Its Customers Needs?

April 26, 2017Architecture customers Enterprise meeting Needs

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Is Enterprise Architecture Meeting Its Customers Needs?

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Enterprise architecture (EA) groups provide value to IT and the business through their influence on IT’s plans and projects. Effective influence depends on how well EA is meeting the information, direction, and advice needs of its customers: IT management and staff. EA meets their needs, with some potential for improvement, in technology-focused areas, such as setting standards and performing R&D. But these same customers are looking for more. Help in aligning IT with business plans, developing application strategies, and contributing to IT innovation are opportunities for the EA group. But seizing these opportunities requires that EA groups rethink their plans and their image.