Is Deutsche Bank pursuing the model?
Like everybody, we launched a mobile service during the hype cycle. Unfortunately, it wasn’t very user-friendly. Now that there is a convenient browser on mobiles, it becomes more of a necessity. Take-up will be better this time around and in the future people will do more and more banking with a smart device. What technology projects are the bank involved with at the moment? We are industrialising our processes. By that, I mean we are looking at what car manufacturers have done and trying to learn from them about how they standardise their platforms and shrink their margins. We are also looking at integration with the back end to make it a straight-through process. Previously things have been done partially manually in the back office. Do you run your IT in-house or use outsourcing partners? Our mid-range infrastructure in continental Europe was outsourced to IBM four-and-a-half years ago as part of a 10-year contract. The aim was to obtain more flexibility around our variable costs,
