Is Dell Computers’ customized-computer-ordering system an example of a KMS?
Dell Computers’ customized-computer-ordering system Dell utilizes its customized-computer-ordering system to collect information concerning customer demand and system configuration. This utilization of the customer purchase information to affect future production is part of a KMS; however it is evident that it serves as a primary gateway to Dell’s main KMS. Dell uses components of a KMS by making a direct connection between the organization’s intellectual assets, both explicit and tacit with positive business results.
