Is compensation cover available to all destinations?
No, compensation cover is NOT available to some countries depending on the selected service. What if the package I sent arrives late? Shipment times are only estimates and are not guaranteed. If you need a guaranteed delivery time please contact us and we will advise you of your options. Shipping costs will be refunded for delays of five working days in excess of our target timings, unless delays are caused by incomplete or inaccurate address, improper packaging, customs delays, or other events outside the reasonable control of the carrier. What if the package I send arrives damaged? Damage occurs in transit for two simple reasons: Firstly, the goods may have not been packaged suitably for sending via a parcel carrier network and are damaged by the shocks, impact or pressures that take place in making a delivery. Secondly, the goods are suitably packaged but may have been mishandled by the carrier in question. These instances represent a tiny proportion of the number of packages despat
