Is Cisco.com access required to use the Cisco POWR tool?
No, registering on Cisco.com is not required. All users need is a valid service RMA number to initiate the return using the tool. • What if I have problems accessing the Cisco POWR tool? Check your cookie status: You may not be able to access the tool if the cookie is turned off. Please turn on cookies or set cookies to “prompt”. Turn on cookies in Internet Explorer Tools/Internet Options/Security/Default Level Set cookies to “prompt” in Internet Explorer (an alternative if you have security concerns) Tools/Internet Options/Security/Custom Level/cookies/prompt Turn on cookies in Netscape Edit/Preferences/Advanced/Cookies/Accept All Cookies Check the URL: Log on should be initiated using the lower case letters: www.cisco.com/go/logistics Please contact the Asset Recovery team at 408 526 7284 / 1 800 800 1180 ext. 67284 or e-mail asset-recovery@cisco.com if you have a problem. • Why does the Cisco POWR tool display the message “RMA number was not found”? Wrong RMA number: Please double c
