Is Cisco going to continue to supply prepaid waybills?
Cisco recommends customers use the Cisco POWR tool to schedule a service RMA return. However, Cisco will continue to supply prepaid waybills as an alternative for sites without Web or printer access. • When and how often can I call the Asset Recovery 1-800 number for assistance? You may phone Asset Recovery at 1 800 800 1180 ext. 67284 during normal business hours: Monday through Friday, 6 a.m. to 6 p.m. PST. If you call after or before these hours, you may leave a message and an Asset Recovery representative will contact you the next business day. • Is there a formal process to have an FE return the RMA from the site? There is no formal process for FEs to return RMAs from a site. Cisco dispatched FEs are not under contract to remove and return the parts. Access • What are the system requirements for the Cisco POWR tool? Internet Explorer version 5.x / higher or Netscape version 4.7 / higher. Internet Explorer 5.x Free Download http://www.microsoft.com/windows/ie/downloads/recommended/
