IS CHOICE ANXIETY COSTING BRITISH BLUE CHIP BUSINESS?
16 August 2004 First UK Business Decisiveness Report shows one in four decisions made by top-flight executives is wrong at an average annual cost of over £800,000 The first ever Business Decisiveness Report released today by Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, reveals the average UK senior executive makes twenty business critical decisions each year valued at £160,267 each with a self-reported decision ‘failure rate’ of 24%. The findings, based on a survey of 270 top level executives within Britain’s largest organisations (1), suggest the annual cost of ‘wrong’ decisions runs at over £800,000 per head (2). The financial services sector reports the highest ‘failure rate’ of nearly one in three decisions being wrong (29%). With an average of 19 business critical decisions taken each year, this equates to a wrong decision every eight weeks. By contrast, senior executives in local and central government report one in four dec
