Is Beetil ITIL certified?
No tool can claim to be “ITIL certified”. ITIL is a non-prescriptive framework from which you can pick and choose processes or parts of processes that best fit your business needs. If you’re asking “does Beetil have PinkVERIFY™ certification or is it process compliant under OGC’s new scheme?” the answer is no. Beetil supports key ITIL processes in an easy to use and practical way that is focused on adding value to our customers’ business. Our focus on practicality and ease of use means sometimes we make deliberate design choices which may conflict with aspects of the certification schemes. Read our blog ‘Usability versus Compliance’.
