Is AUGITS return process time consuming?
A17. No, we believe in total customer satisfaction. A return process should be fast, simple, customer-friendly, and hassle-free. AUGITS acts as an effective returns management system designed to clearly display to the customer and sales associate purchasing information regardless of the original purchase channel and availability of a receipt. By incorporating AUGITS into the retailers existing return policy and posting this policy at cash registers, sales counter and public entrances help set appropriate expectations and reduce customer and sales representative conflict at the point-of-return. AUGITS is seamless and does not require the sales representative to enter various types of information into different devices or require the customer to provide more information at different times in the process. AUGITS meets requirements that will speed customer service for the person returning items, the sales representative, and for everyone in line behind them.
