Is anything changing with the way the monitoring centre will proceed with alarm verification or emergency dispatch?
A. No, nothing is changing. The same emergency contact list will be used in case of an alarm and all procedures are remaining the same with regards to alarm verification, cancellation or notification. Q. Is the contract I signed with VOXCOM still valid? A. Absolutely, all contracts will be honoured and terms and conditions remain intact. Q. Will I need to change my lawn sign and decals? A. Your current VOXCOM lawn signs and decals are fine and the information on those items (phone numbers, website address) will continue to be active. More information on lawn sign and decal replacement will be made available in the coming months and will be communicated to customers through our website and customer e-newsletter. Q. Do I still call the same numbers for customer service (1 800 387-2966) and the monitoring centre (1 800 661-3631)? A. Our phone numbers will continue to be active. Customers can rest assured that they can reach us through all our existing toll free and local numbers. Also, ou
