Is Anti-virus Software loaded?
If you do not have anti-virus software, Gateway recommends the Gateway Complete Security Suite, complete with Webroot’s SpySweeper and Windows Washer applications. • Is the antivirus virus definitions file” up-to-date? • Is there a message saying, “Virus has been detected?” • Has an antivirus scan been run? • If a virus is detected during the scan, follow your prompts in the software to quarantine and remove the virus. Check for unrecognized programs in System Configuration Utility (MSConfig) on the Startup tab • Check unrecognized Startup Item names – ex. ” trojan*.exe”=”” (*=”” is=”” a=””> • If an unrecognized program is found, remove the checkmark from the item, update virus definition files, and run a virus scan. Are any of the following occurring? File-related: • You are unable to run virus scan. • You are unable to access antivirus application. • You are unable to update virus definitions file. • You are unable to browse to antivirus software websites. • You are receiving differe
