Is an organization required to coordinate its communications with its clients’ health and service offerings?
Response: No. The organization should ensure that the various communications received by consumers from different sources do not conflict with one another. Examples of such communications include but not limited to educational materials, information, resources, and other communications that are available to consumers. If an organization is asked to coordinate its program into the current benefit structure, it will also be necessary to coordinate materials and communications between the organization and those other existing programs. It is the purchaser’s responsibility to inform the organization of its benefit structure and request the organization coordinate its offering within that structure.
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