Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Is an advance replacement for the Monitor Box or Power/Divider PCBA needed?

April 26, 2017Box divider monitor needed pcba power replacement

0

Posted

Is an advance replacement for the Monitor Box or Power/Divider PCBA needed?

1 Answer

0

Posted

• Get TEALwatch® “build date” from silver & black label on top of monitor box, located inside the PDU or Power Subsystem. • Get PDU or Power Subsystem Part Number & Serial Number, typically from the nameplate label located on the back panel near the bottom of the unit. • Contact TEAL at 1-800-888-8325 and ask to speak with customer service for a Return Material Authorization number. • TEAL’s customer service will provide you with a Return Material Authorization Number. • Provide your Contact Information and ship-to address to TEAL. • TEAL can accept a Warranty PO, $0.00 PO, or credit card order for tracking and non-warranty replacements. Note that credit cards will not be charged without authorization or without notice. Note you may need to contact your own internal parts department or service group for a PO to be generated. • Please re-use the replacement parts packaging (with included shipper document for warranty replacements) to return the faulty item to TEAL.