Is a site audit required before CPAC Managed Services Help Desk services can start?
No. However, if the opportunity is large and the environment complex, an onsite visit to collect the knowledge base material and set up the support model might be needed. Keep in mind, that the Help Desk functions best when it is viewed as an extension of the customers internal organization. We rely on the customer to provide the necessary information to deliver seamless, best-in-class support.
