Is a signature required on delivery?
A signature is usually required so please ensure that there will be someone who can sign for the package at the delivery address. In the case of deliveries by Royal Mail, if there is no one to take delivery a card will be left giving instructions on how to collect the package from your local sorting office or re-arrange delivery. For deliveries by courier, if there is no one to take delivery a card will be left giving instructions on how to re-arrange delivery. It is your responsibility to contact the courier in a timely manner. If a package is returned to us because it has not been collected or the courier has not been contacted we will only refund the amount of the order less all packaging and delivery costs. Packages sent by courier will incur both an outward and return delivery charge. The additional charge for a returned package by courier is £4.00 + VAT.