Is a remote support session secure?
Absolutely. When you connect to our online support center, you are initiating an encrypted connection between your computer and the technician’s computer, creating a unique one-to-one session that no one else can view or access. This ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session at any time by simply closing the support window on your desktop. Plus, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can resume control by simply moving your mouse.
