Is a quality improvement process transferable to an educational institution such as Georgia Tech?
Well, certainly the Tech education is a very high-quality one. Tech is fortunate enough to attract the top students in the country. But I believe the education paradigms at Tech are going to have to change just like the paradigms in business leadership are going to have to change. The new paradigm means working together as a team with a common goal of everyone winning–a supportive environment in which you attract the very best talent and you accept the challenge of everyone succeeding and being the best that they can be. It is much more powerful than just stacking up everybody and seeing who falls. I believe that [President] Pat Crecine has that vision of a far more supportive environment. I believe that it will build on the great strengths Georgia Tech built through the old paradigm. A lot of people thought that participatory management was going to destroy business. They said it wasn’t strong, tough, demanding. We found that’s absolutely not the case. When you empower people and app
