Is a private business required to provide a sign language interpreter for customers who are deaf?
It depends. Title III of the ADA states that a private business is required to provide appropriate auxiliary aids and services where necessary to ensure effective communication. Auxiliary aids and services include, but are not limited to, qualified interpreters, note takers, computer-aided transcription, services, written materials, telephone handset amplifiers, assistive listening devices and systems, telephones compatible with hearing aids, closed caption decoders, open and closed captioning, telecommunications devices for deaf persons (TDDs), or videotext displays. The type of auxiliary aid or service necessary to ensure effective communication will vary in accordance with the length and complexity of the communication involved. A business should consult with the individual with a disability wherever possible to determine what type of auxiliary aid is needed to ensure effective communication. In many cases, more than one type of auxiliary aid or service may make effective communicat
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