Is a customised 360 degree feedback questionnaire better than an off-the-shelf?
Not necessarily. Well designed and psychometrically sound (reliable and valid) off-the-shelf 360 degree feedback questionnaires (such as those available from ConsultingTools) can be used effectively if the behaviours are all relevant. If behaviours are not relevant to the organisation, then completing the 360 degree feedback questionnaire could be difficult and not give you the results you are looking for. A customised 360 degree feedback questionnaire can be useful if designed to fit your exact needs and support organisational competency frameworks or development objectives.