IS A CONSUMER ENTITLED TO AN ORAL HEARING?
Yes. You have an absolute right to an oral hearing. At an oral hearing, both you and the manufacturer’s representative have the opportunity to present your case in person before an arbitrator. You may also elect to have a hearing on documents only by indicating this preference on the “Request for Arbitration” form . In a “documents only” hearing, both sides must present their positions in writing. If you request a “documents only” hearing, the manufacturer may object, in which case an oral hearing will be scheduled.
