Is a 40% response rate achievable for a physician-level survey?
The CAHPS Consortium recommends aiming for a 40 percent response rate for the Clinician & Group Survey. This figure is based on extensive experience with partners and field trials regarding what is possible with a reasonable amount of effort and expense. Sponsors and vendors that follow the recommended protocols for sampling and data collection, including follow-up with non-respondents, typically achieve response rates of 40 percent or higher. It is also important to begin with as accurate a sampling frame as possible.