Is 911, emergency services, available from an EnlineaVoIP?
• Yes, 911/E911 service is available in certain areas, and upon Order Here by your customers. Please check our 911/ E911 Map for coverage in your area. However, your customers should be aware of important differences between traditional 911 offered through a copper, fiber, or wireline phone service, and 911 services currently available through VoIP service. For example, fire, police, ambulance and all other emergency response services will be dispatched to the service address provided by your customers, regardless of whether they are at that location or not. As such, your customers must confirm that their service address information is always correct (and updated in the event of a move), and is the address to which they want emergency response personnel to be dispatched in the event of an emergency. In addition, 911 calling is always subject to technical limitations of the VoIP service itself, such as an interrupted power supply or an interrupted broadband connection, in which cases 91
