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Internet does not work after restoring from Hold. Why?

April 26, 2017hold internet restoring

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Internet does not work after restoring from Hold. Why?

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A. Please make sure you hang up the phone before clicking “Restore” button. It can take 10-15 seconds to restore internet connection. If connection is not yet restored, you will get “page not found” error if you try to browse internet. You can wait a little bit then click Refresh button in Internet Explorer and it should work. If it still doesn’t work after 15-20 seconds, please try to select “Use alternative restore command” troubleshooting option. To access this option, click Call Alert icon in Windows taskbar area at the bottom right corner of the screen to bring up Call Alert, then click fourth button on Call Alert toolbar, then click Troubleshooting button on the Dialup screen.