Instead of automatically generating responses, can e-FAQ be used to route or forward incoming messages or emails to particular mailboxes based on content?
e-FAQ can search for a match and route messages to predesignated mailboxes. Each entry can also specify a set of email addresses to be notified whenever the entry is hit by a query. In addition, the response templates can be scripted to some degree to explicitly set the e-mail addresses to which messages are sent based on the response. e-FAQ also integrates well with our Customer Interaction Center (CIC) product to provide more complex routing or queueing of e-mail messages to customer service agents.
Related Questions
- Instead of automatically generating responses, can e-FAQ be used to route or forward incoming messages or emails to particular mailboxes based on content?
- Can I forward all the incoming messages to another email account if necessary?
- Check the box "Forward incoming messages to addresses listed below?"
