Index measure the quality, excellence, effectiveness, value, or appropriateness of library services?
No, the index measures none of these. By definition, service outputs do not reflect quality, excellence, effectiveness, or value of services to the library’s community. National-level data required to measure these aspects of library performance, even in a limited fashion, do not exist. Similarly, the index does not indicate whether library service output levels are appropriate for the library’s community, nor the extent to which services sufficiently address community needs. We encourage libraries to analyze their own operational and community demographic data locally in order to address these two vital assessment issues.
