Incidents & E-mail FAQ Scheduler is not working/no mails are received. What is the problem?
• In Polar Help Desk go to Administration->Email Automation and test your POP3/IMAP settings. If test fails then your settings are probably wrong and you should check them. • In Polar Help Desk go to Administration->Scheduler and Enable scheduler • Go to Start->Run and type Services.msc and check ih Polar Help Desk Scheduler Service is started, if not, start it. • Go to Polar Help Desk installation directory (default is c:\Program Files\Polar\Polar Help Desk) and open directory services and edit schedulerConfiguration.xml file. Scheduler URL should look like this: http://localhost:80/PolarHelpDesk/SchedulerTrigger.aspx where PolarHelpDesk is name of virtual directory in which Polar Help Desk is installed. If you have SSL encryption on your web site scheduler URL should be changed to http://localhost:443/PolarHelpDesk/SchedulerTrigger.aspx • Firewall is blocking access; try disabling firewall to check if that is the problem. • Another web site is running on same port as Polar Help Desk,
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