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In the event of a problem or query, how can i contact support?

April 26, 2017contact event problem query support

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In the event of a problem or query, how can i contact support?

1 Answer

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Posted

9am to 5pm (9 to 5) Monday to FridaySupport DM Product Support Phone – 020 7843 6722 Email –dmsupport@metapack.com DMS Product Support Phone – 020 7843 6722 Email –support@metapack.com Out of Hours (OOH) Support(any product) Phone number given on contract signing MetaPack does not monitor or maintain email mailboxes during out of hours, weekend and bank holidays periods. Incidents sent to personal email or personal phone numbers will not be actioned by the support team. In the event that incidents are sent to personal email or personal a response will sent advising that person of the correct route with the account manager also included in the correspondence. Severity Ratings Incidents raised will be given a severity rating and response times will be dictated based on the Severity rating.