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In the event of a double payment in any particular month. What is the process for reversal of the transaction?

April 26, 2017double event month particular payment process reversal transaction

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In the event of a double payment in any particular month. What is the process for reversal of the transaction?

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In the event of a double payment the process of resolution is as follows. • The customer has a choice of receiving the Credit in the next bill generated by the Utility. Hence all double payments are adjusted against subsequent bills, thus resulting in no financial loss to the customer. • If the customer is keen on an immediate reversal – the request is raised with customer service by providing the Barclaycard Number, Utility Name and SI Amount. • The reversal is processed by the Transaction processing Team and the Credit reflects in the customer account within 4 working days.