in Service Operations certification for the entire service/support operations (i.e. 80+% of the call volume) and the Rated Outstanding certification at the module and/or location levels?
Yes – If an organization elects to certify at just the module and/or location specific levels, the case volumes for the module or location don’t represent at least 80% of the enterprise support volumes, and they achieve the requirements of the AFSMI audit criteria, the company’s certification will be specific to that module and/or location (e.g. AFSMI Rated Outstanding, North Carolina Assisted Support).
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