In previous years, the online housing reservation system has seemed to run very slowly on opening day. Why is that, and what are you doing to improve performance?
Passkey is constantly undergoing development as their techinicians roll out new features and performance improvements for its licensees. But Gen Con is not a typical client group in terms of the immense volume of activity that begins the day Hotel Registration goes live. Each year Passkey technical support makes adjustments and monitors user activity on opening day in an attempt to optimize the system, balance server load and improve user experience. Ultimately, system requirements depend on user activity, and it’s difficult to predict what “inventive solutions” people will try to compete for their favorite room choice. The single largest problem is the sheer number of browser sessions burdening the server at once. Data shows that last year more sessions were open than there were individual users, meaning that for whatever reason, many users opened multiple browser windows to access Passkey at the same time. This causes Passkey’s system to become overloaded and slow down. Now that Pass
