In cases where a customer needs to be available for use on the same day it is entered, what is the approval process for that?
Departments should always check MMARS first to see if the customer is already set up on VCUST. If the customer does not yet exist in MMARS, the fastest way to get a customer approved this way is to get a signed W9 form to the Office of the Comptroller. A fax may be acceptable so long as it is followed up by a wet signature. Using a prefix of CUST in the generated VCC Doc ID will also help alert Comptroller approval staff that the document does not have vendor implications. Communicating with Comptroller in circumstances such as this will be very important.
