In cases of major abuse by visiting guest JRS eduroam users, who should we contact?
(By major abuse we mean those about which we receive a complaint from an outside organisation). Fortunately such cases are few and far between, however if you receive a complaint from an outside organisation about a guest user on your network (eg. illegal copyright download notice), the user’s Home organisation should be contacted immediately. In the first instance you should try to contact the JRS technical administrator at the Home site AND also please copy in JANET Service Desk quoting ‘eduroam’ in the subject line. Contacts are listed on the JRS Support Server General Information page. If you have difficulties in tracking down the administrator at the Home site (eg. in cases of visitors from outside the UK where searching on the eduroam.org site has been unfruitful), please contact JANET Service Desk and we will pursue the matter with eduroam.
