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In case of systems failure, can clients still execute their trades?

April 26, 2017Case clients execute failure SYSTEMS trades

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In case of systems failure, can clients still execute their trades?

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Clients can call the 24 hour manual dealing desk. If the system failure is on the client’s side, the dealer will execute the trades as per verbal instructions of the client, which is recorded over the phone. If the failure is on the mainframe of our system, liquidation and stop loss orders will be taken manually and adjustments will be made once the system is back on. NO NEW OPEN POSITIONS will be taken in this situation.